群联调查暂未发现 Windows 更新会导致硬盘丢失、数据损坏等故障

近期，有关 Windows 更新可能导致硬盘丢失、数据损坏等故障的消息引发了用户的广泛关注，尤其是微软在本月推送的 Windows 安全更新 KB5063878 和 KB5062660，这两个安全更新会导致采用群联（Phison）控制器的硬盘产品更容易出现数据损坏、硬盘丢失的问题。

面对上述问题，群联（Phison）迅速展开调查，并对外公布了详细的测试结果和用户建议。

群联调查与声明

群联在收到相关报道后立即进行验证测试。根据其最新声明，自 2025 年 8 月 18 日起，群联已累计投入 4,500 小时以上的测试时间，并完成 2,200 多次测试循环。然而，在所有测试过程中，群联并未能重现用户所描述的 SSD 损坏问题。

同时，群联强调，目前尚未收到有关固态硬盘产品因 Windows 11 更新而受损的反馈。

原文回应如下：

As stated on August 18, Phison was made aware of the ‘KB5063878’ and ‘KB5062660’ updates on Windows 11 that potentially impacted several storage devices, including some supported by Phison. In response, Phison dedicated over 4,500 cumulative testing hours to the drives reported as potentially impacted and conducted more than 2,200 test cycles. We were unable to reproduce the reported issue, and no partners or customers have reported that the issue affected their drives at this time.

Phison remains committed to the highest standards of reliability and continues to closely monitor the situation in collaboration with our industry partners.

Best Practices for End Users
While our validation testing has not identified any concerns related to these Windows 11 updates, we have shared industry best practices to support high-performance storage devices. We continue to advise users that for extended workloads, such as transferring large files or decompressing large archives, make sure a proper heatsink or thermal pad is used with the storage device. This helps maintain optimal operating temperatures, reduces the likelihood of thermal throttling, and ensures sustained performance.

For users with questions or potential troubleshooting needs, please contact support@phison.com.

用户风险防范建议

虽然群联的测试未发现异常，但群联仍基于行业最佳实践，向用户提出了一些建议，以降低潜在风险：

• 保持良好散热：在进行长时间高负载任务（如大文件传输或大型压缩包解压）时，用户应确保 SSD 配备合适的散热片或导热垫，以维持稳定温度并减少热节流的可能性。
• 注意写入压力：群联提醒，长时间持续写入会对 SSD 造成较大压力，用户在执行此类任务时应谨慎操作。
• 寻求技术支持：若用户在更新后遇到实际问题，建议第一时间联系群联的技术支持团队，获取专业帮助。

目前尚不清楚微软后续会如何回应。近期可以在等一等微软方面的消息。